Customer Relationship Professional (CRP) Training

Inside Sales • Customer Service • Tech Support • Marketing • Product Managers • Customer Retention • Account Managers

Customer Relationship Professional (CRP) Training

Did you know?

Group 8122 - Customer Relationship Professional (CRP) Training

75%

of customers who leave for a competitor were satisfied.

Group 8125 - Customer Relationship Professional (CRP) Training

25%

of customer’s defect because of price – but, that’s not what they tell you.

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5-7x

higher cost to bring on a new customer, than to keep an old one.

What Differentiates Action Selling From Everyone Else?

Create customers who aren’t just satisfied, but become fiercely loyal. Here’s what CRPs learn:

Group 8122 - Customer Relationship Professional (CRP) Training
Maintaining Long-Term Satisfaction

The purpose of every client conversation is to create loyalty

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Clear Communication

A simple communications process that everyone can use and master.

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Problem Solving

The best way to consistently provide information, make add-on sales, and refer clients.

110 layers - Customer Relationship Professional (CRP) Training

Create Customers who Become Fiercely Satisfied

Whether you work in inside sales, customer service, technical support, marketing, or any other role that involves customer contact, Customer Relationship Professional (CRP) will sharpen your communication skills and increase your ability to create loyal customers. This training will dramatically help CRPs to differentiate their service and support solutions from the competition. CRPs will be able to add organic revenue and increase customer loyalty using the common language of Action Selling CRP.

Get Customer Loyalty Right

The First 500 Responders Receive a free copy of Masters of Loyalty: How To Turn Your Work Force Into A Loyalty Force.

bergan - Customer Relationship Professional (CRP) Training

"THIS IS THE BEST INVESTMENT WE
COULD MAKE IN OUR CRP TEAM"

Lee Roberts, Bergen KDV